【NEWS: Please Beware of Suspicious Emails and WhatsApp Messages Impersonating Ishibekoji Muan 09.29.2026】
Dear Valued Guests,
We would like to inform you of an important security matter concerning the reservation management system “TEMAIRAZU,”
which connects Ishibekoji Muan with various online travel agencies and reservation websites.
It has been confirmed that TEMAIRAZU was subject to unauthorized access by a third party.
Following this incident, some guests have received suspicious emails, WhatsApp messages, or other messages impersonating our hotel and requesting credit card information or urgent payment.
Similar incidents have also been reported at other accommodation facilities using TEMAIRAZU.
Please note that Ishibekoji Muan’s own systems were not accessed without authorization.
The incident occurred within the TEMAIRAZU reservation management system.
According to TEMAIRAZU, the cause of the unauthorized access has been identified,
measures to prevent recurrence have been completed, and the system is currently operating normally.
1. Current Status of Your Reservation
Your reservation remains valid and confirmed.
Ishibekoji Muan will not cancel your reservation due to this incident.
2. If You Receive a Suspicious Message
If you receive a message claiming to be from Ishibekoji Muan:
• Do not open any URLs or links in the message.
• Do not enter your credit card or personal information.
• Do not reply to the message.
• Do not make any payment or money transfer as instructed.
• To confirm your reservation, please contact Ishibekoji Muan directly or use the official customer support channel of the booking website through which you made your reservation.
If you have entered your credit card or other sensitive information on a suspicious website, please contact your credit card company immediately and carefully check your card statement for any unauthorized charges!
3. Contact Regarding This Incident
TEMAIRAZU Co., Ltd.
Emergency Response Desk
Email: helpdesk@temairazu.com
4. Contact Regarding Your Reservation
Ishibekoji Muan
Email: info@ishibekojimuan.com
Tel: +81 75-741-8815
We sincerely apologize for the concern and inconvenience this incident may have caused.
The safety and peace of mind of our guests are always our highest priority.
We will continue to contact guests who may potentially be affected, monitor information from the relevant parties, and take all necessary measures to protect our guests.
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Spacious Japanese-style hinoki bath |
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Aesop hair and body care amenities |
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Comfortable yukata robes |
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Complimentary mineral water and Kyoto snacks |
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Selected amenities: toothbrush, hairbrush, razor, body towel, and POLA skincare set |
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Dyson hair dryer and seasonal bath salts |
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Free internet / Air conditioning / Floor heating / Essentials (Towels, Bed sheets, Soap, and Toilet paper) / Hangers / Hot water / Clothes iron / Refrigerator
Perfectly situated in Kyoto’s most coveted historic quarter.
Ishibekoji Muan rests along a preserved stone alleyway connected to Kodaiji Temple.
Moments from Gion and Higashiyama,
a 10-minute stroll to Kiyomizu-dera,
and only 15 minutes from downtown Kyoto,
the inn offers rare access to the city’s cultural treasures—while remaining serenely secluded.
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【A Little Hidden House in Kyoto】〒605-0825 |
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1st Floor |
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1~3 Guests |
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Mini bar |
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Hinoki Bathtub |
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Aesop amenities |
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Amenities |
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Embodying the essence of Small Luxury, the Hanami Room offers an intimate haven where refined simplicity meets timeless beauty.
Located on the ground floor overlooking a tranquil courtyard garden, this room invites you to slow down and savor each quiet moment.
Drawing inspiration from the traditional Japanese tea room, it features tatami flooring, hanging scrolls, bamboo blinds, shoji and fusuma screens — each element crafted to reflect harmony, balance, and subtle elegance.
The spirit of the tea room lies in wabi-sabi — an appreciation for quiet beauty and imperfection, where serenity and grace unfold in simplicity.
Natural textures and gentle light create a space that soothes the senses.
For your comfort, plush bedding with thick mattresses ensures a deep and restful sleep.
A historical suit of armor from the Watanabe Hanzō family, retainers of Tokugawa Ieyasu in the Edo period, adds a touch of cultural authenticity.
In your private hinoki bath, the gentle fragrance of Japanese cypress surrounds you, offering a meditative escape from the rhythm of everyday life.
Every detail, from curated amenities to the serene design, reflects our wish to provide a moment of quiet luxury.
Enjoy the view of the garden, the stillness, and the feeling of time gently unfolding — a rare tranquility found only here.
Breakfast: 7:00 – 9:00 (served in-room or at the counter)
Notes: Please inform us in advance of any food allergies.
We regret that we cannot accommodate children under 10 years old.
(Children aged 10 and above are counted as adults in reservations.)
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2nd Floor |
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1--2 Guests |
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Bedroom |
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2 Single Futons |
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Living room |
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Mini bar |
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Hinoki Bathtub |
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Bathroom |
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Aesop amenities |
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Amenities |
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Located on the second floor, Hangetsu offers a serene view of Kyoto’s stone-paved lanes,
where the quiet charm of the old capital invites you to pause, breathe, and forget the passage of time.
As its name “Hangetsu” — meaning half moon — suggests,
the room evokes the poetic nights of ancient Japan,
when poets and nobles composed verses under the soft glow of the moon.
Through the bamboo blinds, the moonlight filters gently into the bedroom,
casting a quiet, wistful beauty across the space.
The bedroom by the window and the relaxing living area are divided by shoji screens,
creating a sense of intimacy and calm within the stillness.
Minimalist in design, the room celebrates the beauty of space and simplicity,
offering a refined yet quietly romantic retreat for two.
Inside, Ryukyu tatami mats — borderless and square-cut — are arranged in alternating directions,
so that a soft checkerboard pattern appears as light moves across the floor.
Now rarely produced and considered highly valuable,
these tatami lend an understated touch of luxury to the serene ambiance.
The private hinoki bath invites you to unwind in the pure scent of Japanese cypress,
letting the warmth and fragrance gently ease both body and mind.
Every amenity has been selected with care,
allowing you to experience the refined stillness and subtle luxury that define Kyoto’s spirit.
Whether traveling alone, as a couple, or with close friends or family,
Hangetsu offers a quiet, elegant stay that feels both personal and timeless.
Breakfast: 7:00 – 9:00 (served in-room or at the counter)
Notes: Please inform us in advance of any food allergies.
We regret that we cannot accommodate children under 10 years old.
(Children aged 10 and above are counted as adults in reservations.)
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KIYOHIRA (2nd Floor) |
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1~4 Guests |
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Reading space |
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Double Beds |
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Living room |
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Mini bar |
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Hinoki bathtub |
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Bathroom |
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Kiyohira, meaning “pure tranquility,” is the largest suite at Ishibekoji Muan, offering a spacious and serene retreat for families or small groups.
The living area, adorned with Ryukyu tatami mats, is bathed in soft, calming light, creating an elegant space where guests can relax and unwind completely.
The bedroom features two double beds, combining traditional Japanese aesthetics with modern design to provide a sophisticated yet comfortable environment.
Exposed wooden beams, reminiscent of classical Kyoto townhouses, add a sense of heritage and timeless elegance to the suite.
A dedicated tea room corner lined with Japanese tatami allows guests to immerse themselves in Kyoto’s refined atmosphere.
A hanging scroll in the alcove and the subtle aroma of tatami enhance the tranquil environment. Sliding shoji screens can enclose the space, making it perfect for meditation, reading, or quiet reflection.
This intimate tea room offers a unique opportunity to step away from daily life, relax the mind, and experience traditional Japanese culture.
The suite’s private hinoki bath envelops guests in the soothing fragrance of Japanese cypress, providing a restorative escape from the day’s explorations and the hustle of everyday life.
Feel the gentle comfort of tatami underfoot and enjoy quality time with family, friends, or your partner, immersing yourself in Kyoto’s unique charm.
Thoughtfully selected amenities further enhance the stay, combining modern convenience with traditional elegance.
Kiyohira is ideal for couples, families, or friends seeking a luxurious, peaceful, and culturally
immersive experience in Kyoto.
Breakfast: 7:00–9:00 (served in-room or at the counter)
Note: Please inform us in advance of any food allergies.
For safety and comfort, children under 10 years old are not permitted. (Guests aged 10 and above should be booked as adults.)
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Check-inAfter 3 pm |
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Check-out10 am |
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There are no televisions in the guest rooms. |
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Please use nearby coin-operated parking. |
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Pets are not allowed |
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No smoking |
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Adults only. Guests 10+ accepted at the adult rate when accompanied by someone 20 or older. |
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- Please keep noise to a minimum between 10:00 PM and 7:00 AM.
- Please do not wear shoes inside the facility
- Kindly note that Kyoto City accommodation tax applies and will be collected in cash upon arrival.
- 【Cancellation fees 】
- The guest can cancel free of charge until 21 days before arrival.
- The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival.
- 【No-show Policy】
- If the guest doesn’t show up, they will be charged the total price of the reservation.
- 【Children policy】
- Adults only. Guests 10+ accepted at the adult rate when accompanied by someone 20 or older.